NOCN Level 2 Diploma in Retail Knowledge (QCF)
Why should I study this course?
This course covers the knowledge required to work in the retail sector. Emphasis is on customer service; selling; control, handling and replenishment of stock; customer payments; security, and health and safety; and the contribution of individuals and teams.
How is the course assessed?
Learners show their abilities by performing real working tasks in a retail setting. They can also simulate activities. They can have statements from their supervisor witnessing the work they do. Written or oral question and answers, and statements also prove competence. This will be collected in a Portfolio of Evidence. Learners will be supported by a qualified tutor/assessor who will be a subject specialist.
How many hours of study are there?
If studying part time, learners will usually meet with one of our tutors/assessors for an hour every three weeks. If full time, they will meet for an hour every week. This is to teach using the latest technology and learning techniques; carry out assessments; ensure the course criteria is being met; give feedback; and agree on how to proceed.
How do I progress with this qualification?
Once gained learners can progress to the NOCN Level 3 Diploma in Retail Knowledge (QCF) or other relevant level 3 course, the equivalent of two 'A' Levels. Or they could use the knowledge and skills gained to start working effectively in roles such as retail assistants, stockroom/warehouse assistants, beauty consultants, fashion stylists and visual merchandisers.
What are the entry requirements?
There are no entry requirements for this course, nor is any previous learning needed. However, learners will need to show competence in retail skills so will need to work in a retail setting.